Review and Information on
(Note - this is a review of the Mozaic bundled tv, telephone and wireless internet service - details of Mozaic Mob can be found on the
Mozaic’s bundle of wireless internet, telephone and television costs just a little more than their telephone and adsl package would cost otherwise. There are two basic TV packages, Asian or Arabic, and we chose Asian as there seemed to be more English language channels.
Most of the channels available on the Mozaic television are available free on satellite television, but you can easily upgrade to paid packages which are quite reasonable in price: 25 riyals for a children’s package, 25 riyals for an Asian films package and 75 riyals for an international films packages.
To be honest, the clinching factor for us was when our US Robotics router decided to malfunction again, leaving us without wireless internet.
As usual with
We went to Hyatt Plaza one afternoon as we have found the service center there to be quiet. Sure enough, there was no one in front of us, so we only had to wait 20 minutes before being called by the surly and rude customer service representative. Mozaic was installed two weeks later.
This time the engineer couldn’t be more polite and helpful. Unfortunately, after four hours the system stopped working and it took two more visits by
Did I mention that the first engineer was from a company subcontracted by
What you need to order Mozaic
We took along our telephone number,
The hardware consists of a large router (Tilgin AB model Vood 453w_A) which is attached to your telephone socket. While your computer connects to the router via wireless, your television is connected to a Motorala set-top-box which is in turn connected to the router by a wire.
We were a little bit worried about reports of flickering and interrupted service, but any interruptions to our service has been minimal. A friend who has had Mozaic longer than us says the service has improved since he first had it installed. After the first hiccup the television set box has failed to work once, but was fine after being turned on and off.
Friends have reported the same thing to me. While it is not a big problem, it would be very annoying if you wanted to watch a program at a certain time, as the top set box does not start straight away but takes several minutes to load up.
One thing that does me is when the television starts up you get the
The internet has worked smoothly since being installed - in fact, if anything it is faster and smoother than or previous adsl service. The range of the wireless also appears to be good - I haven't used my wireless extender since installing Mozaic.
So far, so good - although we have kept our satellite box in case anything goes wrong with Mozaic...
Have you installed Mozaic? Had any problems, or is it working well? Let us know!Also see our website articles;
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